Frequently Asked Questions (FAQ) – Zenvora Homes

1. What is Zenvora Homes?

Zenvora Homes is a modern home and lifestyle brand focused on providing high-quality, affordable, and stylish products designed to make your living space more comfortable and inspiring.

2. Where are you located?

We operate primarily online, allowing us to serve customers worldwide. Our warehouses and suppliers are strategically located to ensure fast and reliable delivery.

3. How can I contact you?

You can reach us anytime via email at jangozecom@gmail.com. Our support team aims to respond within 24 hours.

4. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and secure payment gateways. All transactions are encrypted to protect your information.

5. How long does shipping take?

• Domestic Orders: Typically up to 7 business days.

• International Orders: 10–20 business days, depending on location.
  (Exact delivery times may vary depending on product availability and destination.)

6. Do you offer free shipping?

Yes, we offer free shipping on selected products and for orders over a certain amount. Shipping details will be displayed at checkout.

7. Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking number via email. You can use it to monitor your shipment in real time.

8. What is your return policy?

We want you to love your purchase! If you’re not satisfied, you may return items within 30 days of delivery. Items must be unused, in original condition, and returned with packaging.

9. Do you offer warranties on products?

Yes, many of our products come with a manufacturer’s warranty. Warranty details will be provided on the product page.

10. Do you ship internationally?

Yes, we ship worldwide! Please note that international orders may be subject to customs fees or duties, which are the customer’s responsibility.

11. How do I know my information is safe?

We use SSL encryption and trusted payment processors to ensure your data is always protected.

12. Can I cancel or change my order?

Orders can be changed or canceled within 24 hours of placing them. Please email us immediately at jangozecom@gmail.com with your order number.